Return Policy
Return & Refund Policy – MyGarments
At MyGarments, your satisfaction is our priority. This Return & Refund Policy outlines all necessary steps, conditions, and timelines for returning items, ensuring a transparent and hassle-free process.
Return Period
You may request a return within 14 days of receiving your order. This window begins from the date the package is delivered to you, not the purchase date.
Return Eligibility Criteria
To qualify for a return, all items must meet the following conditions:
-
Unused, unwashed, and unaltered
-
In original packaging, with all tags, labels, and accessories intact
Refund Process
Once we receive and inspect your returned item, your refund will be processed within 7 business days.
Return Shipping Responsibilities
-
Our responsibility: If the return is due to an error on our part (e.g. damaged item, incorrect product), we will cover the return shipping costs.
-
Your responsibility: If the return is due to reasons such as a change of mind or wrong size, shipping costs are to be covered by you.
How to Return a Product
-
Contact us at support@mygarmentsclo.com with your order number and reason for return.
-
Provide required documentation, such as photos or descriptions, where applicable.
-
Receive the return address from our customer service team.
-
Repackage the item securely with all original components.
-
Ship your return using a trackable service within the 14-day return window.
-
Inspection upon arrival will be done before approving your refund or exchange.
-
Refund or exchange will be processed within 7 business days of approval.
Eligible Return Situations
-
Order cancellation: Contact us before shipment to cancel. If already shipped, follow the standard return process.
-
Item damaged during delivery: Email us within 14 days of delivery with your order number, a description of the damage, and clear photos.
-
Product defects or warranty concerns: Provide your order number, issue description, and photos. Warranty coverage depends on the product.
-
Change of mind: Returns for unwanted items must follow the 14-day policy. Contact us with your order number and reason for return.
-
Wrong product received: Notify us within 14 days with your order number and a photo of the item received.
-
Exchange requests: Email us with order details and the item you wish to receive instead.
Refund Details
-
Processing time: Within 7 business days of receiving the returned item.
-
Refund method: Reimbursed to the original payment method used during checkout.
-
Alternative resolutions: In some cases, store credit or product exchange may be offered.
Items Not Eligible for Return
For safety and hygiene reasons, we do not accept returns on:
-
Used, worn, or washed items
-
Products that have been altered
-
Items missing original tags or packaging
-
Swimwear or underwear
Important Disclaimers
-
Refusing a package may result in the item being destroyed by the shipping carrier, in which case no refund will be issued.
-
Unauthorized returns (returns not approved by our team or those sent without prior communication) will not be accepted or refunded.
Contact Information
If you have questions about this policy or need further assistance, please don’t hesitate to reach out.
-
Store Name: MyGarments
-
Address:
Avenida do Cruzeiro 137, 2200-601, Aldeia Do Mato, Portugal
-
Email: support@mygarmentsclo.com
-
Or use our contact form