Shipping policy
Shipping Policy – MyGarments
At MyGarments, we are committed to ensuring your order arrives quickly, securely, and in perfect condition. Below you will find all details regarding our worldwide shipping process.
Where We Ship
We offer worldwide delivery.
If your country is not available at checkout, please contact us at support@mygarmentsclo.com so we can arrange a custom shipping solution.
Courier Partners
We work with trusted carriers to ensure reliable service:
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DHL Express – Fast and secure global deliveries
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UPS / FedEx – International courier services
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Local postal services – Used where available for cost-efficient final delivery
Shipping Fees
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Free standard shipping on all orders — no minimum purchase required.
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Express shipping options may be available at an additional cost, calculated at checkout.
Estimated Delivery Times
On average, you can expect delivery within 4–11 business days worldwide, which includes:
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Processing time: 1–3 business days
(Order confirmation, quality check, careful packaging) -
Transit time: 3–8 business days for all destinations
Please note: During peak seasons, sales events, or unforeseen disruptions, delivery times may be slightly extended.
Order Handling & Notifications
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You will receive an order confirmation email immediately after placing your order.
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Once your order is shipped, we’ll send a shipping confirmation email with your tracking number.
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You can track your parcel anytime via our Order Tracking page.
Uncollected Parcels
If a parcel is undeliverable due to incorrect address details or is not collected from a pickup location, return shipping costs will be deducted from your refund.
Delivery Delays
While we aim to meet all estimated delivery times, delays can occur due to:
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Carrier disruptions or high-volume periods
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Customs clearance procedures (for international deliveries)
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Weather or other unforeseen events
We will always do our best to minimise delays and keep you informed.
Contact Information
If you have questions about our shipping process, please contact us:
Store Name: MyGarments
Address:
Avenida do Cruzeiro 137, 2200-601, Aldeia Do Mato, Portugal
Email: support@mygarmentsclo.com